Frequently Asked Questions

On this page you can find answers to what are frequently asked questions. If your question is not answered on our website, please do ask us directly, we are very responsive.

Q1: What is the chalet's calendar availability, how can I check if my dates are available?
Use our booking form to enter your arrival date and then your departure date. You will see in the popup calendar if the dates you desire are available or not.

Q2: Before I book, I have a question, how do I contact you?
There are a few ways to contact us. Email us at host@oberlookchalet-gatlinburgtn.com. Or use our booking form to fill in your details, and then instead of the "Book now" button select the "Send Inquiry" button.

Q3: Will you share my data or information with anyone?
No, we will never share your data or information with anyone else, as per our Privacy Policy.

Q4: What is the cancellation policy?
Review the rental agreement online for the cancellation policy before making your first payment.

Q5: What are the rates, how much will it cost us to stay?
Rates are seasonal. For accurate pricing, enter your desired dates in the booking form to get an instant USD quote on screen that has no hidden extras. If you plan to bring dogs, do not forget to include them in your booking form!

Q6: Is the property pet friendly?
Yes! Ober Look Chalet is dog friendly. We allow up to two dogs when disclosed before arrival and a surcharge is paid. We have no restrictions as far as breed or weight. But we ask that your dog(s) be on flea and tick preventative and the rental rules are followed.

Q7: Where's the pool?
When you stay at Ober Look Chalet, you receive a guest pass to the Chalet Village Clubhouse(s), pools, tennis courts and more!